Hospitality Essay Example for Free

Hospitality Essay I. Case Background Serving people is the foremost activity in hospitality, and being expertly served is the reasonable expectation of a guests. If theres any place where customers are likely to be paying attention to the type of service they receive, its within the hospitality industry. From restaurants to hotels, it is the job of the hospitality service provider to maintain customer happiness and satisfaction. Nowadays, it is not enough for a hospitality business to know that their guests were happy just receiving â€Å"thank you† or getting service with a smile, although it is the proper etiquette. Customer satisfaction isn’t just about the service. Satisfied customers are looking for a memorable experience and a dynamic service from the establishment they visited. Customer service begins the moment an individual calls your business, either to make a reservation or to gather information. High quality service means meeting and exceeding your guests expectations to feel warmly welcomed. While high-quality customer service requires that employees interact with guests in a friendly manner. They must perform their daily duties with a smile, responding appropriately to the guests needs. Complaints must be handled in an empathetic manner. When the guest is satisfied with his experience, the company earns revenue, return visits, new clientele and positive recommendations. One good thing if an establishment was able to exceed the expectations of the guest is customer loyalty. Customer loyalty is one of the most important keys to the restaurant’s success. Happy customers are the loyal customers. Not only is it important for a hospitality establishment to provide stellar service, but awesome products as well. A customer who has to continuously wait for a restaurant or a hotel, for example, to do their part may grow tired, no matter how loyal, and venture off to their competition. Keep customers loyal by focusing on them at all times. Customer loyalty leads to higher customer retention rate and to continuous business success even in situations where failure to satisfy customers would normally cause an early termination of business. Therefore the restaurant operation must focus not only on attracting first-time customers but also on developing long term relationship with customers. One of the negative results of an unsatisfied guest is the customer complaint. This is one thing that hospitality businesses try to avoid. Fairness is typically the biggest concern of customers who have lodged a service complaint. Because a service failure implies unfair treatment of the customer, service recovery has to re-establish justice from the customers perspective. Handling customer complaints doesnt have to always be a battle, with the right tools and responses an establishment can use complaints to their advantage. A hospitality establishment should always know how to properly handle customer complaints, this is to assure that the complaint of the guest was addressed properly and they will still be considered a repeat customer on their establishment. Giving the customers an outlet for telling the establishment about their poor experiences is one thing they could do. And make it a point to correct issues that went wrong and look into those that could stand some improvement. II. Time Context A week after the appointment of the new General Manager of Pauli’s Restaurant and Brewery, they received a comment in their corporate Web site from one of their customers. The problem takes place when one of the loyal customer experience lousy service when they dined in one Saturday night before they went into a theater and have a movie night. After experiencing that kind of service, they posted a comment in the customer feedback section of the website of the establishment so that they could address the problem immediately. III. Viewpoint In any establishment, managers should always take charge when there is problem regarding the guests. They should act immediately to the complaint of a guest to reduce the occurrence of much bigger problem that could hurt the operation of the establishment. After the manager did the first step, the staffs of the establishment should support the action of the manager to ensure that the problem can be avoided in the future. The overall in charge of the problem is the whole team in the establishment. If they don’t work and help one another, surely the problem they encounter in the past would still occur. IV. Problem Statement Pauli’s Restaurant and Microbrewery is a famous pub in the city. It has established a good position in the market. They have loyal customers who are repeatedly coming back to their establishment. The establishment operates a corporate Web site; one of its features is a customer feedback section that is sent directly to the corporate Vice President and to the appropriate general manager. Once they received a feedback from a customer where they complained about the lousy service they experienced when they dined in at the restaurant one evening. The guest was really disappointed because it is their first time to experience that kind of ridiculously slow service from the establishment usually they do not experience from their past dine in.

File Systems and Permissions Summary

File Systems and Permissions Summary John David Woody chmod -rwxr-xr-1 instruct staff 270311 Aug 11 2009 install.sh I will attempt explain the best I can. Chmod, on linux or unix like operating systems, there are a set of rules for each file which defines who can access that file and how they can access it. The at position 0 denotes the type of file, it is either a d if the item is a directory or l if it is a link or it could just be a regular file. The symbols in the positions 1 thru 3 rwr are permissions for the owner of the file and the symbols in position 4 thru 6 r-x are positions for a group, the remaining positions 7 thru 9 r-1 are permissions for anyone else. The rwx shows that owner has read (r), write (w) and execute (x) permission. The shows the permissions for the group to which the file belongs. The r-xr represents that has permission to read (r) and execute (x) and, read permissions without write permission. The last xr-1 set of characters, represents the permissions for everybody else. The octal numbers 270311 each have individual meanings for permissions. I researched this at, the WEB site below on the reference page. Now, 2 is for write, the 7 where my confusion stepped in is the numeric mode from one to four octal digits which are derived by adding up the bit values, so 4 is for read , 2 for write, and 1 is for execute when added equals 7 so all access is allowed. The 0 from what I read has no permissions. The 3 is for write and execute and the 1s only can execute. How the commands and the octal numbers relate requires me to do more homework. The remaining items below 2 -5 and 1 4, will be described and follow the same patterns as above. I just hope Im explaining things correctly. Chmod -rw-rr1 instruct staff 348039 Aug 12 2008 User_Guide.txt Chmod, on linux or unix like operating systems, there are a set of rules for each file which defines who can access that file and how they can access it. The at position 0 denotes the type of file, it is either a d if the item is a directory or l if it is a link or it could just be a regular file. The symbols in the positions 1 thru 3 rw- are permissions for the owner of the file and the symbols in position 4 thru 6 r are positions for a group, the remaining positions 7 thru 10 r1 are permissions for anyone else. Now, this textual representation consist of 10 characters but from what I have read the rules still apply. The octal numbers 348039 each again have individual meanings for permissions. Now, 3 is for write, the 4 is for read, 8 again confusion stepped in until I will research this more. The 0 is for denial, 3 again is for write and of course there is a 9 Ill also have to look into. Chmod -rw-r1 instruct staff 635106 Aug 12 2009 Admin_Guide.txt Chmod, on linux or unix like operating systems, there are a set of rules for each file which defines who can access that file and how they can access it. The at position 0 denotes the type of file, it is either a d if the item is a directory or l if it is a link or it could just be a regular file. The symbols in the positions 1 thru 3 rw- are permissions for the owner of the file and the symbols in position 4 thru 6 r are positions for a group, the remaining positions 7 thru 10 1 are permissions for anyone else. Now, this textual representation consist of 10 characters but from what I have read the rules still apply. The octal numbers 635106 each again have individual meanings for permissions. Now, 6 is for read/write, the 3 is for write, 5 is for read/execute. The 1 is for execute only, 0 all access denied and 6 read/write. Chmod drwxr-xr-x 4 instruct staff 144 Aug 12 2009 Documents Chmod, on linux or unix like operating systems, there are a set of rules for each file which defines who can access that file and how they can access it. The d at position 0 denotes the type of file, it is either a d if the item is a directory or l if it is a link or it could just be a regular file. Well this is a directory. The symbols in the positions 1 thru 3 rwx are permissions for the owner of the file and the symbols in position 4 thru 6 -x4 are positions for a group. The octal numbers 144 each again have individual meanings for permissions. Now, 1 is for execute only. The two 4s are read only access. chmod -rwsr-x 1 nobody nobody 169202 Aug 11 2009 httpd Chmod, on linux or unix like operating systems, there are a set of rules for each file which defines who can access that file and how they can access it. The at position 0 denotes the type of file, it is either a d if the item is a directory or l if it is a link or it could just be a regular file. The symbols in the positions 1 thru 3 rws are permissions for the owner of the file and the symbols in position 4 thru 7 r-x1 are positions for a group. The octal numbers 169202 each again have individual meanings for permissions. Now, 1 is for execute only. The 6 is for read/write allowed, the 9 I still have not figured out yet, but I will. The 2 is for write access only, the 0 means all access denied, again the 2 is write access only. Metacharacters/Regular Expressions * Matches zero or more occurrences of the previous character ? The preceding item is optional and will be matched, at most, once. ^ The caret ^ is an anchor that indicates the beginning of a line. $ The asterisk is a modifier and also an anchor. In a regular expression it specifies that a previous character set can appear any number of times, that includes a zero. [0-9] Matches any one of the numbers given within chars, where chars Is a sequence of characters. [a-z] Matches any one of the characters given within chars, where chars Is a sequence of characters. Regular expressions to match the following All files that end in txt ls -1 grep *.txt Files that have a second character of a and end in sh ls -1 | grep *.sh Any file that starts with a number ls -l | grep [0-9] A blank line ls -l | grep [] A traditional 10-digit U.S.-based phone number, in the following format: (407) 555-1212 ls -l | grep [(0-3)] [0-3]-[0-4] Note: Not quite sure about this one but I tried. Reference www.computerhope.com/unix/uchmod.htm

Criminology Essays Crime, Punishment, and Life in Prison

Criminology Essays Crime, Punishment, and Life in Prison Crime, Punishment, and Life in Prison Definitions of prison: A place confinement of persons in lawful detention, especially persons convicted of crimes A place or condition of confinement or forcible restraint A state of imprisonment or captivity Get help with your essay from our expert essay writers Why do many people end up in a prison cell? There is no straight answer to this question. There are many reasons why there are so many prisoners in the world today, and to each crime there is a motive. This could be drug related, money related, gang related, marital breakdown or even from a person that has suffered mental and physical abuse in the past. The only person that knows why a crime is committed is the criminal him/her self. As much as we try to understand how a criminals mind works, we can never be sure, but mostly relates to violence, as Michel Foucault says: All human behavior is scheduled and programmed through rationality. There is a logic of institutions and in behavior and in political relations. In even the most violent ones there is a rationality. What is most dangerous in violence is its rationality. Of course violence itself is terrible. But the deepest root of violence and its permanence come out of the form of the rationality we use. The idea had been that if we live in the world of reason, we can get rid of violence. This is quite wrong. Between violence and rationality there is no incompatibility. He tries to explain that even though there is so much violence in world today, it can be removed. Example of how a criminal is infiltrated to be put behind bars An example of a motive would be the Mafia. Their motives to kill are to earn respect, to control areas, to become a major force in the world, and to own as much as they can. An example of how mafia are in prison is of Joseph Pistone AKA Donnie Brasco. Joseph Pistone was an undercover FBI agent that infiltrated the Mafia, which led to over 200 indictments and over 100 convictions. It also meant that even though his mission was over, Joe Pistone never again became Joe Pistone due to the $500,000 price tag that the inmates had put on his life(taken from the novel my life in the Mafia). Even behind bars, the Mafia inmates still have a powerful impact on society. There are many other organisations which have members behind bars that still manage to operate with the outside world. As money talks, this could have something to do with Police either being bribed, or too afraid for their lives. Our views on life in prison and injustice The way that society view life in prison is influenced through movies and through reality TV shows e.g. programmes on reality TV and bravo. Movies only show the viewer what they want to see. Many movies about prison have no care to show the viewer how prison is really like. For example The movie Mean machine. The movie shows that the life of a prisoner is not even punishment. Yes they are being watched everyday, but its shows that they have the liberty to do whatever they please. In some ways it does portray the life of criminal gangs i.e. Mafia. Triads etc, but it does not meant that every inmate lives like this. In some cases, the legal system really lets the victims down. An example of this would be the death of Jamie Bulger. 2 year old Jamie Bulger was kidnapped at a shopping mall by Robert Thompson and Jon Venables, both aged 10. they brutally murdered him. Even thought they were children, their sentencing was not a fair hearing. In prison, they have used around 2 million pounds of taxpayers money, enjoying the luxuries that many people cannot afford. They have had their names changed, education paid for etc. If this is the life of a criminal then that could be a reason there are so many prisoners- an easy life behind bars. Many prisoners do show some compassion. For example a paedophile or child killer does not usually get any sympathy from inmates. For example, Ian Huntley was too afraid to leave his cell due to the threats made to him about his crime. this led to attempted suicide. A prisoner longs for the things that he/she had on the outside, and sometimes the only way to achieve this is by joining a prison organisation and doing the things that change their lives. Quote by Eldridge cleaver â€Å"â€Å"In prison, those things withheld from and denied to the prisoner become precisely what he wants most of all.† There are many prisoners that write an autobiography of life in prison to tell the society today how prison life is and is it really as cool as the movies make it out to be e.g. Stanley ‘Tookie’ Williams. Has the way that prisoners live their lives today behind bars made them less fearful of officials, causing many to carry on with crimes? I believe that a prisoner’s life has changed due to technology and due to the fact that they do not live like prisoners any more. 24 Surveillance means that prisoners are being watched throughout the day, but when a camera is not on them, anything happens. A prisoner only needs a few seconds to commit a crime, and most never get caught due to surveillance on other prisoners or distractions. This is mainly due to gang warfare, mainly between different races. In prison, gang leaders demand respect and will usually stop at nothing to get it. An example of Gang warfare would be the 6 major prison gangs that are nationally recognised in the USA: Neta-Puerto Rican/American/Hispanic gang Aryan Brotherhood- Caucasian gang Black Guerrilla Family- Black gang Mexican Mafia- Latin/Hispanic La Nuestra Familia- Mexican/American Texas Syndicate- Mexican American These gangs cause chaos among prisons in America. It is mainly race against race. An example of this is the breakout that happened on 14th February 2006, where a race riot broke out in a California prison involving more than 400 hundred inmates, with around 20,000 continuing in prisons around the country. These riots were controlled by a Mexican gang leader who ordered an attack on blacks. This shows what an impact one man can have on hundreds. It also shows that even though modern technology is being used, there is still a way around it. 1 inmate died and many hundred injured. However saying this, there is evidences which show that at least one gang leader had seen the error of his ways. This would be Stanley ‘Tookie’ Williams. He was the Co-founder of the Crips gang La, and realised after 16 years on death row that prison life is no life. He set out to make youth understand what kind of life that crime leads up to and wrote a book about it called ‘Life in Prison’ which tells us of how he lives his life behind bars. His work to end gang warfare within youth earned him a Nobel peace prize. ‘My greatest hope is that the lessons the stories offer will help you make better choices than I did.’ These are words he uses to warn youth not to follow in his footsteps. He wrote numerous letters to youth, explaining to them not to turn their lives to crime but to, â€Å"Learn about computer technology, politics and the sciences.† He also made an apology to the youth of the United States and Africa for what the creating the gang saying that he was no longer â€Å"dys-educated (disease educated). I was his mission to warn and deter youth away from crime, and it earned him nominations for the Nobel peace prize, as well as a motion picture which was made about his life. Unfortunately, and against much protest, he was sadly executed by lethal injection in 2005. It shows that even though a man can influence so many lives for the good, he will always pay for his past. How is technology used by/for Criminals? Due to modern day technology, many criminals are using this technology to their advantage to commit sophisticated crimes. A technology related crime today would be the credit card scam; chat rooms, or receiving person’s details through the internet. The internet is a one of the most ways that crimes are committed. These are through chartrooms- where many paedophiles lure youth through lies and deceit, pornography, hacking into another’s computer and offensive emails to name some. A lot of work goes into protecting underage youth from being seduced in a chartroom by a paedophile. No matter how much can be tried, the problem never goes away due to the rapid development and progression of technology today. We are shown about prison life through movies, documentaries, and websites. These influence our lives on what prison life is really like, and that’s how close we will get to that unless we become criminals ourselves. Due to the modern day technology, a prisoner can be monitored 24 hours a day through surveillance. This makes it easier for the guards. It does however invades an inmates privacy, but to maintain order and any corruption, this has to be done. Many released prisoners have computer chips or electronic tags on them so that they are monitored and located all the time. I believe that this is a very good system, as it does not show leniency to those that have escaped prison, but no the punishment. I believe that through the ages and due to economic changes and technology, prison life has become too easy. Today, a prisoner is given too much leniency. The reason being is that while inside many prisoners would like to change their lives around, but many also use it as an advantage to live a life of luxury. I believe that this is wrong as there are so many honest people in the world that cannot afford to live the life that prisoners can afford to in the modern day which could be a reason why criminals believe that prison is not necessarily a terrible place it used to be. Bibliography www.crimelibrary.com The biography of Eldridge Cleaver www.tookie.com Redemption- Motion picture Michael Foucault- truth is the future www.cnn.com

Storage Media: DVD-RW :: Technology Computer Essays

Storage Media: DVD-RW The evolution of faster computers and larger computer programs has made it necessary to develop newer and faster ways to store large masses of data. Constant advances from 5 Â ¼ inch floppies, to 3 Â ½ inch floppies, to high capacity floppies, to zip drives, to CD-RW drives make it seem like by the time you upgrade, the technology is already obsolete. So what is the near future of storage media. The newest storage media that is rapidly advancing on the CD-RW is the DVD-RW. DVD-RW drives are decreasing in price, almost as fast as they’re increasing in speed. Over the last 18 months, their price has cut in half, and it’s easy to see that in the near future, DVD-RW drives will be the standard for storage media. According to J. B. Miles of Government Computer News, Rewritable DVD drives are on their way to becoming indispensable tools for PC users. It won't be long until they replace rewritable CD drives. DVD rewritables are hard to beat when it comes to capacity and versatility. They can read, write and rewrite up to 4.7G of information per disk side and will read both DVD-ROM disks and most CDs, so those music CDs you've collected won't be wasted. (Miles 2002) Currently there are two major formats competing to become the standard in DVD-R and RW. The formats are DVD+R and DVD-R. In the past it’s been hard to decide which to invest in when purchasing a new DVD-RW drive, however, recently released DVD-RW drives such as Sony’s DRU-500A are able to write in both formats. Not only does this new Sony drive write DVD+RW and +R at 2.4X, it also writes the competing DVD-R and DVD-RW formats at 4X and 2X, twice as fast as current dedicated DVD-R and DVD-RW drives. On top of that it is also able to burn CD-Rs at 24X and CD-RWs at 10X. This could be very beneficial considering the low cost of CD-Rs compared to DVD-Rs. The technology doesn’t stop with the DVD Drives. The actual DVDs will be experiencing upgrades as well. Faster and faster write speeds will cut down on the time it takes to write you 4.7 Gigabytes. Maxell has recently announced they are releasing their newest DVD line in February 2002.

Religion And Politics In The Revolutionary Era :: essays research papers

The Christians objective is not this world-certainly not the world of politics-but the Kingdom of God. Christianity is therefore essentially other-worldly. Jesus himself was entirely apolitical, and we, his, followers, must similarly hold aloof from the political arena. However, God is a political God, and a belief in God requires political involvement. (Davies 9) Consequently, the entanglement of politics with religion is inevitable. This concept is supported in Jon Butler’s article, Coercion, Miracle, Reason. Several colonies including Rhode Island, Pennsylvania, New Jersey, and Delaware that lacked any kind of establishment used the law to uphold Christianity in general terms. For example, the Quakers in Pennsylvania forced office holders to affirm their belief in Christ’s divinity, banned blasphemy, forbade Sunday labor, and urged settlers to attend church so â€Å"looseness, irreligion, and atheism may not creep in under pretense of conscience.†(Butler 5) A s if evident, the age of Revolution had motivations and justifications that were concerned with religion. The question is not whether politics and religion go hand in hand- that is apparent-but to what extent? Examining Christianity and its basis, the Bible or scripture, supports the notion that politics is unavoidably involved with religion. Looking at the Bible on can find a plethora of references that evade to the fact of God being political and that the acts in history. God is referred to as lord, king, and ruler, one who sit on a throne. He has made them a people, having delivered them from slavery, entered into a covenant with them and given them a land or country. He was to give freedom to the captives and the oppressed, to have all things subject to himself and he will reign as one having supreme authority. But if politics is what God is doing, then equally politics is what people must do in response to God. (Davies 11-12) According to Davies politics should and will be involved and such that to the extent of where it is used serving God and only God. How can one say that religion (especially Christianity) be aloof of politics and vice-versa when it is obvious that the two work tog ether. This is evident in biblical history as mentioned above. Nevertheless, what does it mean to be a Christian? Some feel that saying their prayers and going to Church constitutes one as being a Christian. However, the Bible does not emphasize strictly religious acts but upon obedience to God in everyday life.

No Clear Hero in Lord of the Flies :: Lord of the Flies Essays

No Clear Hero in Lord of the Flies The idea of a hero is a complicated one and there are several possible interpretations in Lord of the Flies. In action films the hero is usually the 'good guy' even if he (or she) is quite violent. Action heroes are strong and tough and think quickly when there is a problem. In novels the hero can simply be the main character of the story, though usually we feel some sympathy for him or her as well. Sometimes the hero is someone quite unexpected, who manages to do or say things that earn our respect and admiration. In Lord of the Flies there is no clear hero but there are three possible candidates for the description, Jack, Ralph and Simon. Jack could have been the action hero of the novel. He is strong and tough and usually thinks quickly when there is a problem. When he first appears he is the leader of the choir and he has the ability to keep them under control and make them do as he wants. Later on he becomes the leader of the hunters and is a good example to his followers. Jack is also physically brave and when he, Ralph and Roger went off to hunt the beast "Jack led the way". Unfortunately, Jack is not good at co-operating with Ralph and Piggy and his obsession with hunting leads to the fire going out when a ship is sighted. When the three boys mistake the dead airman for the beast, Jack takes decisive action but does not really face up to the problem. He takes the boys to a part of the island that is safer and tries to buy off the beast by leaving the pig's head as a sort of offering. Jack thus has many qualities required to be a hero but when he is in control he bullies the boys and is partly respons ible for the deaths of Simon and Piggy. He is not deliberately evil but his actions often have evil consequences, so Jack cannot really be considered a hero in the novel. Ralph starts off well in the novel. He is the first person we meet on the island and he becomes leader by popular vote.

Motivation/Reward System

Essay 1: Motivation/Reward System by Blake P. Rodabaugh EDD 9100 CRN 35455 Leadership Seminar Nova Southeastern University January 15, 2012 Essay 1: Motivation/Reward System Employee motivation seems to be at the core of what defines leadership or more importantly a leader. The success or failure of an organization is dependent upon the ability of those in leadership positions and roles to motivate and inspire the members of the organization to high levels of performance.Leaders that are effective have the ability to increase the level of job engagement and organizational commitment on the part of employees. Particularly in the field of education, highly qualified and motivated faculty members are critical to the economic and academic success of the organization. Without them the organization at best stumbles along at a mediocre level and at worst fails (Siddique & Khan, 2011). There are two types of rewards when dealing with motivational factors of staff, extrinsic and intrinsic.Ext rinsic motivation is that which comes from outside of the individual such as money, promotion, coercion, grades, or the fear of punitive action. Intrinsic motivation is that which comes from within the individual through a feeling of enjoyment, pleasure, or interest in the task at hand. In investigating the type of reward system to be implemented whether extrinsic or intrinsic it becomes apparent that neither is the answer in itself. As with many aspects of leadership there appears to be no one style that works best all the times but rather is situational as to need.Extrinsic reward has been connected strongly with the encouragement of innovative behavior on the part of employees. This however needs to be taken on in moderation as there is a tendency for excessive motivation of an extrinsic nature to actually depress innovative behavior through the erosion of self motivation. Intrinsic motivation through the application of empowerment, development of human capital, recognition of ac complishment, learning and training support has shown to have a strong impact upon the level of employee innovation.When the two approaches are combined in a situation where extrinsic motivation is added to the aforementioned types of intrinsic motivation, the positive effects are amplified. The intrinsic aspects prevent the over-erosion effects often produced by extrinsic motivation. Thus, as with so much of leadership a combination of approaches is stronger than a single approach (Zhou, Zhang, & Montoro-Sanchez, 2011). A study designed to investigate the motivational factors that were of the greatest importance to faculty members in higher education found that there was a desire for a mix of intrinsic and extrinsic rewards.Results demonstrated that while employee compensation and the overall benefits package were of significant importance to faculty members there was an expressed need for non-monetary rewards as well. Key were concepts of empowerment, positive and supportive work environment, recognition, training, involvement in the decision making process, and a sense of value from the organization. Crucial to the successful implementation of this is clear and open communication between faculty and those participating in all roles of supervision (Rasheed, Aslam, & Sarwar, 2010).An additional view of the concept of motivation is through the application of equity theory. Through this lens motivation of individuals is dependent upon how they view their ratio of outcomes to inputs in comparison to their perception of the outcomes and inputs of their peers in the workplace. This then serves as the basis for the individual to judge whether or not they are being treated fairly in the workplace. They may perceive a situation of either under or over reward, with those workers perceiving an under-reward taking action to restore perceived equity.Typically this action resolves into either a reduction of effort on the part of the employee or a request for greater rewar ds. Typically, the end result of this being that, if the employee is unable to achieve a perception of equity through either a reduction of input or an increase in rewards, they will eventually change employment (Skiba & Rosenberg, 2011). Professor Edgar Schein of MIT’s Sloan School of Management emphasizes a need for behavioral change to take place at all levels of an organization if it is to be successful in the creation of a strong organizational culture.According to Professor Schein it is important to have more than an empowering process in place. Organizations need to have everyone at all levels of the organization actively working together to establish behaviors that lead to an environment in which equal partnerships and mutually helping relationships are the order of business (Kleiner & vonPost, 2011). A Brazilian study of nine administrative units, composed of three factories, two bank branches, a university, and a municipal office focused on the impact of wages upon motivation and employee job satisfaction.The results of this study were in opposition to several others in that the administrative offices with the lowest wages displayed the greatest amount of employee job satisfaction and overall motivation due to intrinsic factors present in the work environment. In opposition to this the offices with the highest wages showed the lowest level of overall satisfaction and motivation. In total there were 458 respondents of which 252 were male and 206 female.In all instances of this study correlations were apparent with respect to perceptions of satisfaction and motivation in connection with leadership’s attitude towards staff in areas other than extrinsic (Pinto, 2011). Analysis of the Writer’s Workplace At the writer’s place of employment there really does not exist any real system of positive motivation and rewards beyond that expressed in the contract signed at the beginning of employment. Some might equate it to a system whi ch utilizes a carrot and a stick except that there is no carrot.Overall leadership and organizational culture is reflective of leadership neglect with the occasional out lashing of reactionary and punitive actions on the part of senior administration towards staff. The culture is one that reinforces a perception that unless you are among the chosen ones, the inner circle, that the best you can do is to hole up in your classroom and not draw attention to yourself. Senior administration sees itself as enlightened and visionary. Staff sees it overall as untrustworthy, arbitrary, reactionary, and punitive.The next step down from the most senior of administrators is seen overall as clueless, out of touch and somewhat delusional in a benign way. Middle level administration and leadership is viewed as having their heart in the right place but with very little power or influence to shape things in a more positive direction. Overall the motivation and rewards system is dysfunctional at best, unless you happen to be one of the chosen ones. What is needed is a system wide change similar to that proposed by Professor Schein in which observation, inquiry, and leverage are applied.This would entail observation of the manner in which employees at all levels of the organization behave, inquiring or deducing the manner in which they think or believe, and then applying the leverage. The leverage in this instance is small incremental behavioral changes that lead the organization as a whole to think and act differently. The impact and role of management in this process is critical as the various subcultures within an organization exist within all levels and facets of the organization including the various levels of leadership (Kleiner & vonPost, 2011).References Kleiner, A. , & vonPost, R. (2011, January 19). A corporate climate of mutual help. Strategy & Business. Retrieved January 21, 2012 from http://www. strategybusiness. com/article/11102? pg=all&tid=27782251 Pinto, E. P. (2 011). The influence of wage on motivation and satisfaction. The International Business & Economics Research Journal, 10(9), 81-91. Rasheed, M. I. , Aslam, H. D. , & Sarwar, S. (2010). Motivational issues for teachers in higher education: A critical case of IUB. Journal of Management Research, 2(2), 1-23. Siddique, A. , & Khan, M. (2011).Impact of academic leadership on facultys motivation, and organizational effectiveness in higher education system. International Journal of Business and Social Science, 2(8), 184-191. Skiba, M. , & Rosenberg, S. (2011). The disutility of equity theory in contemporary management practice. The Journal of Business and Economic Studies, 17(2), 1-19,97-98. Zhou, Y. , Zhang, Y. , & Montoro-Sanchez, A. (2011). Utilitarianism or romanticism: The effect of rewards on employees innovative behaviour. International Journal of Manpower, 32(1), 81-98. doi:10. 1108/01437721111121242